Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service?
Keywords:
tax compliance, tax practitioners, service satisfaction, tax administration, South Africa
Abstract
The paper discusses the satisfaction with services provided by South Africa Revenue Service (SARS) to public sector tax practitioners to enhance tax compliance. A survey of 375 tax practitioners in eight provinces was made. Tax practitioners appreciate SARS services in paying tax refunds, responding to and handling enquiries, tax practitioners education and the organization of professional training/workshops. Accountants in particular strongly appreciate SARS tax practitioners education. Accountants and older tax practitioners appreciate SARS assistance in completing tax returns. Tax practitioners who work as Financial Managers, Accountants, and those who possess secondary level of education, diploma, degree or have special tax education find tax payer training to be quite useful. Older tax practitioners are more satisfied with SARS office services.Abstract views 241 PDF downloads 323
Published
2014-05-08
How to Cite
Akinboade, O. A., & Mokwena, M. P. (2014). Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service?. Central European Public Administration Review, 10(4). https://doi.org/10.17573/cepar.v10i4.230
Issue
Section
Articles
Only papers not published or submitted for publication elsewhere, will be considered.